Last updated September 14, 2026
The short version: if we got it wrong, we reprint it free. If the file you sent was the problem, we’ll tell you what to fix and reprint at cost. Custom transfers can’t be returned for a refund because we can’t resell them.
1. Custom-printed goods
Every transfer we sell is printed to order from a file you supply. Once printed it has no value to anyone but you. For that reason, custom transfers are not returnable and not refundable except as set out in sections 2 and 3 below. By placing an order you acknowledge this.
2. Our error — free reprint
We reprint at no charge, including shipping, when the problem is ours:
- Print defects — banding, missing ink, misregistered white underbase, powder contamination
- Wrong size or wrong sheet from what you ordered
- Damaged in transit (photograph before fully unpacking)
- Film that fails to adhere when pressed at our published settings
To claim: email info@atlanticdtf.com with your order number and a photo within 3 days of delivery. We may ask for a photo of the pressed result and your press settings if adhesion is the issue. We don’t require you to return the defective sheet unless we ask.
If you’d rather have a refund than a reprint, say so — for our errors we refund in full to the original payment method.
3. File error — reprint at cost
We check files before printing and email you if we catch a problem. Some problems can’t be caught from the file alone — low-resolution art that looked acceptable on screen, a color that reads differently on fabric, an element you meant to remove. If the printed transfer matches the file you sent, the print is correct and it isn’t refundable.
We’ll tell you exactly what to change and reprint the corrected file at our standard price. We won’t make you pay twice for shipping if the reprint goes out within 14 days of the original.
4. Pressing errors
Transfers that were pressed at settings other than those on our FAQ page, peeled hot, or applied to fabrics we don’t recommend are outside this policy. We’ll still help you work out what went wrong.
5. Cancellations
Orders go to press quickly. You can cancel for a full refund until the order status changes to “Printing” — typically within an hour of ordering during press hours. After that, the film is printed and section 1 applies. To cancel, email us with the order number; don’t rely on a reply within the window, we’ll act on the timestamp of your email.
6. Refund timing
Approved refunds are issued within 2 business days to the original payment method. Card issuers typically take 5–10 business days to show it.
7. Non-custom items
If we sell anything that isn’t printed to order — supplies, blanks — it can be returned unused in original packaging within 30 days for a refund less return shipping. Contact us first for a return authorization.
8. Contact
Humax Global Ltd · 71-75 Shelton Street, Covent Garden, London WC2H 9JQ, United Kingdom (company no. 14920614) · info@atlanticdtf.com
